Network Maintenance 16 Aug - 00:00-03:00 GMT

We will be performing schedule maintenance for a software upgrade on our edge routers on Monday 16 August from 00:00 to 03:00 GMT.
DNS Zone Updates Interrupted

Due to a technical issue, DNS zone updates are not being processed since midday.
Payment incident (over)

Our bank experienced an order validation problem this weekend.
Incident on Gandimail, availability of some mailbox

We have encountered an issue with one of the GandiMail filers. A limited number of customers may be unable to access their mailboxes on the affected filer from yesterday evening at 8h24 PM. Our technical team worked to resolve the issue yesterday evening but a forgotten configuration defect was only fixed today at 1h20 PM.

The service is now fully functional. Emails from the night are currently being delivered to these mailbox.

We apologise for the inconvenience caused by this abnormally long incident.
Gandi Mail update

As a result of increasing levels of misuse of our Gandi Mail service, we are obliged to take immediate measures to protect not only our infrastructure, but also the integrity and quality of the Gandi Mail service for all of our customers.
Gandi Mail Maintenance (Completed)

We have encountered an issue with one of our mailbox filers. Maintenance is underway to correct the issue. A minority number of users may experience disruption of mail service during this maintenance.
Network incident! (fixed)

Domain name operations have been temporarily suspended due to a network incident.
Invalid promo code?

Did you get a promo code that seems to be invalid? Click here.
Incident on Network Equipment 26 Feb 2010

This evening at 18:46 CET a line card in one of our distribution switches suffered a hardware failure. Some Gandi services will have been parially impacted by this outage, and will have been running in degraded capacity.
.fr mishap

[solved] We are currently experiencing issues with some .fr domain operations,
we apologise for any inconvenience this may cause.

Customer Support Center

1. Find your answer in our documentation

We have step-by-step instructions on how to use our various services, that you can follow in our wiki, or you can search our online documentation below:

2. Didn't find your answer? Contact us at:

Newsgroup & Forums 24/7

GandiMail, GandiBlog, API, Domains...see if others have had the same problem as you, and what solutions people have found. The Gandi community will be pleased to help you 24/7!

Go to the Gandi Groups

Consult our online documentation (Wiki)

Contact customer support by email

Our customer care team is ready to help you with any problems or questions that you may have. Though you will always receive an answer to your question in a timely manner, we have provided the table below to help you see the optimal response times.

All times are in GMT +2 (10:26). Green indicates a quicker response time, while red is generally longer.