Due to a fibre cut between Telehouse2 and Equinix in Paris, some Gandi services are disrupted.  We are attempting to mitigate as much as possible, but some services are dependent on this inter-site connectivity.  Our fibre suppliers are working to resolve the issue as soon as possible.

14:00 CET (13:00 GMT): Connectivity has been restored.

We have experienced a partial power failure at Equinix PA2 at 10:07 CEST this morning.  The power failure lasted a few seconds, but had a knock-on effect on some equipment, notably some older generation equipment with single power supply causing them to reboot, and lose network connectivity with some backend services.

Our teams are working to restore all affected services.

One of our Paris datacenters has experienced a partial electrical outage that impacted some of our servers.

If one of your Gandi services has been impacted by this outage, please refrain from taking any action: we are in the process of recovering it.

Please accept our apologies for the inconvenience.

Due to a fiber cut in Paris, some domain registration activities may be unavailable or unresponsive as the registries concerned are not accessible via the internet or peering points.  Connections via the PANAP and SFINX peering exchanges are especially affected.  We are monitoring the situation and will update when we have more information.  (Note that this fiber cut has an impact on many providers, and not only Gandi.)

Update: 10:10 CET:  Connectivity restored for most peers at SFINX.  Panap still has several peers down.  Connectivity to registries should be operational now.

Some customers may have experienced some degradation or a brief outage of the Gandi Mail service for mailboxes located on the affected switch module.  The Gandi Website may also have experienced slower performance.

The affected card was replaced and all services are now fully operational as of 19:54 CET.

We apologise for any inconvenience this may have caused, and we are investigating with our supplier as to the cause of the hardware fault.

We are currently experiencing issues with some .fr domain operations,
we apologise for any inconvenience this may cause.

11.06.2010 10:00 - Incident solved, all services are back to normal.