We are currently experiencing issues with webmail authentication.  Our teams are working to resolve the problem as soon as possible.  This issue does not impact reception of your emails, but only accessing them.

We apologise for the inconvenience.

Update 29/02/2012:  13:30 GMT:  The issue has been stabilised since the end of the afternoon yesterday.  We are nevertheless working on the platform to avoid furture recurrence of this issue.

One of our mail filers has experienced a failure of its network interface card, impacting 800 mailboxes.  Our engineers are on site to replace the defective card, and the service should be operational in the next couple of hours.

We apologise for the inconvenience caused.

Due to a fibre cut between Telehouse2 and Equinix in Paris, some Gandi services are disrupted.  We are attempting to mitigate as much as possible, but some services are dependent on this inter-site connectivity.  Our fibre suppliers are working to resolve the issue as soon as possible.

14:00 CET (13:00 GMT): Connectivity has been restored.

On Monday, November 7th at 10:00 GMT, we launched an unscheduled maintenance operation on the RoundCube webmail platform, which rendered it unavailable for a about an hour. If you use a different webmail or download your GandiMail by POP, you will be unaffected.  

Please accept our apologies for any inconvenience this may have caused.

We have experienced a partial power failure at Equinix PA2 at 10:07 CEST this morning.  The power failure lasted a few seconds, but had a knock-on effect on some equipment, notably some older generation equipment with single power supply causing them to reboot, and lose network connectivity with some backend services.

Our teams are working to restore all affected services.

The Gandi Mail service is currently under heavy load due to a multitude of botnets in Asia (principally India, Iran, and Vietnam) and Eastern Europe.  As a result the number of connections to the Gandi Mail service is multiplied ten-fold resulting in disruptions of service.  We currently do not have an efficient technical solution to deal with this kind of traffic anomaly.  We are investigating possible solutions and will be deploying them in the coming days.

We apologise for the inconvenience caused.

Update 3 October 2011, 16:30 CET:  Although the heavy load has subsided for the time being, we are leaving the service status indicator in orange for the time being while we monitor and attempt to implement a reliable solution over the coming days.

Due to the effects of a a number of large spam botnets, customers will have experienced delays in mail delivery.  The delays are due primarily to the farm of mail filter servers, which are in place to weed-out the spam, virii and malware attached to emails, becoming heavily loaded dealing with the mails received by these botnets.  Specifically these botnets appear (at first analysis) to be related to a large number of trojans infecting mobile devices around the world.

Our teams have been working to, initially, add additional mail filter servers and incoming spools to keep with the increased load caused by these botnets.  Over the coming hours and days we will be working to implement more robust solutions to combat this kind of anomalous traffic.

We apologise for the inconvenience that these delays may have caused.

30 to 40 minutes mail delivery delays are expected today.

We will receive tomorrow (Tuesday 27th) new machines which will serve to resolve the recurring mail delays we have been experiencing since the last few days.

Please accept our sincere apologies for those inconveniences.

The Gandi team

On Wednesday, September 14th starting at 21:00 GMT (2PM PST / 5PM EST) and lasting for a maximum of 3 hours, Gandi's RoundCube webmail platform will be unavailable.

There will not be any interruption in the reception of emails, and you will see them in your RoundCube interface once it is made operational again.

During this time, you may consult your mails via another webmail, or any client mail (Apple Mail, Thunderbird, Outlook, etc.).

We are currently experiencing an anomaly with the GandiMail service affecting mail reception.  Our technical team is investigating the issue.  Incoming mail is currently being deferred while the affected subsystem is being diagnosed.  Outgoing mail is not affected by this incident.

We sincerely apologise for any inconvenience.

Update 11:00 CET:  Mail reception has resumed, and incoming mails are being delivered, though with a bit of delay whilst the backlog is cleared.

Update: 15:30 CET:  The incoming mail systems have now been returned to normal operation.  The interruption was due to a dysfunction of the anti-spam/policy subsystem which created a backlog of mail queues on the inbound spools.  The backlog has now been cleared.