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  • Incident on a GandiMail filer

    We have encountered an issue with one of the GandiMail filers.  A limited number of customers may be unable to access their mailboxes on the affected filer.

  • Gandi Mail update

    As a result of increasing levels of misuse of our Gandi Mail service, we are obliged to take immediate measures to protect not only our infrastructure, but also the integrity and quality of the Gandi Mail service for all of our customers.

  • Gandi Mail Maintenance (Completed)

    We have encountered an issue with one of our mailbox filers.  Maintenance is underway to correct the issue. A minority number of users may experience disruption of mail service during this maintenance.

  • Gandimail incident (fixed)

    Incident on a mailbox filer.

  • Network incident! (fixed)

    Domain name operations have been temporarily suspended due to a network incident.

  • Invalid promo code?

    Did you get a promo code that seems to be invalid? Click here.

  • Incident on Network Equipment 26 Feb 2010

    This evening at 18:46 CET a line card in one of our distribution switches suffered a hardware failure.  Some Gandi services will have been parially impacted by this outage, and will have been running in degraded capacity.

     

List of paper forms

Below is a list of paper forms available for all the operations that you cannot (for the moment) do online directly via your Gandi handle. These forms are ONLY to be used when you cannot make the changes yourself online. All unjustified requests will not be processed.

Change of owner

Ownership change is now done online in your domain name's control panel (by clicking on the 'Change owner' link), or by selecting the 'Ownership change' option in the Batch Change menu under your list of domains.

Anticipated deletion of a domain

This form is used only if you must delete the domain before its expiration date; renewal is not automatic at Gandi, and expired domains will automatically be deleted.

E-mail address change of a Gandi handle

This form is only to be used if you have forgotten the handle's password, and its current e-mail address is incorrect.

Contact change of a Gandi domain

This may be done online at any time.

Community Help

See what solutions have been found, and what the Gandi community has to offer in the GandiGroups!
Go to the forums


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