Support

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  • Incident on a GandiMail filer

    We have encountered an issue with one of the GandiMail filers.  A limited number of customers may be unable to access their mailboxes on the affected filer.

  • Gandi Mail update

    As a result of increasing levels of misuse of our Gandi Mail service, we are obliged to take immediate measures to protect not only our infrastructure, but also the integrity and quality of the Gandi Mail service for all of our customers.

  • Gandi Mail Maintenance (Completed)

    We have encountered an issue with one of our mailbox filers.  Maintenance is underway to correct the issue. A minority number of users may experience disruption of mail service during this maintenance.

  • Gandimail incident (fixed)

    Incident on a mailbox filer.

  • Network incident! (fixed)

    Domain name operations have been temporarily suspended due to a network incident.

  • Invalid promo code?

    Did you get a promo code that seems to be invalid? Click here.

  • Incident on Network Equipment 26 Feb 2010

    This evening at 18:46 CET a line card in one of our distribution switches suffered a hardware failure.  Some Gandi services will have been parially impacted by this outage, and will have been running in degraded capacity.

     

Tell us what you think!

This page is dedicated entirely to you. We want to assure that each and every one of our customers is satisfied by the quality of our support team and their Gandi experience in general. This is why we have created this page, so that you can share your views and comments with us, and provide us with feedback that we can put to use to better serve you.

Your feedback comments are read both by senior Gandi management as well as our entire team , so you can rest assured that whatever you tell us will receive the utmost attention.

Your personal details

[ - ] Your opinion of Gandi Customer Care

Thank you for taking the time to fill out this questionnaire. Your feedback will help assure that we will continue to improve our level of service, and it is very important to us.

Can you please tell us how you feel about:

The quality of replies that you were given
               


Your impression that Gandi's support team can provide you with the answer to your question?
               


The response time?
               


[ + ] Your opinion about Gandi and its competitors.

[ + ] Your opinion of Gandi in general

[ + ] Your opinion on the community-based tools and documentation

[ + ] Comments/Suggestions

Community Help

See what solutions have been found, and what the Gandi community has to offer in the GandiGroups!
Go to the forums

Satisfaction Index

This index allows us to control the quality of the answers provided by our customer service department. More info

For this week

80.7065217391304%total opinions: 123



Over the last 3 months

80.2609776304888%total opinions: 1615